About the Role:
We are looking for a dynamic and passionate Store Manager to lead our sports retail store. The ideal candidate will have prior experience in sports retail, a strong understanding of customer service excellence, and a genuine passion for sports. You will be responsible for achieving sales targets, building a high-performing team, and ensuring the store delivers a seamless shopping experience.
Key Responsibilities:
- Drive overall store performance in line with sales, profitability, and customer service goals.
- Lead, coach, and develop a team of sales associates and department leaders.
- Ensure the store is visually appealing and well-stocked in line with brand standards.
- Monitor inventory levels, stock replenishment, and shrinkage control.
- Plan and execute seasonal campaigns, in-store activations, and merchandising.
- Analyze store KPIs and identify areas for improvement.
- Build strong customer relationships and ensure consistent high service standards.
- Recruit and train team members aligned with brand culture and values.
- Maintain adherence to company policies, health & safety, and operational SOPs.
Candidate Requirements:
- 4–6 years of relevant experience in sports retail or fashion/apparel retail; minimum 2 years in a leadership role.
- Strong leadership, communication, and organizational skills.
- Proven ability to drive sales and manage store KPIs.
- Ability to inspire and engage teams with a hands-on leadership style.
- A genuine passion for sports and active lifestyle.
- Knowledge of local market trends and customer preferences.
- Flexible to work on weekends and public holidays.
Preferred Qualities:
- Background as an athlete, sportsperson, or strong sports enthusiast.
- Previous experience working in brands like Decathlon, Nike, Adidas, Puma, etc.
- Energetic, approachable, and customer-focused mindset.