Assistant Relationship Manager

Key Responsibilities:Center Setup & Onboarding:Guide new Franchise Partners through the complete center setup process.Collaborate with the Finance team for creation of system IDs, payment mapping, and order processing.Set up Zoom/Google Meet calls to review center-level progress and address issues.Coordinate with the Business team to ensure smooth and timely center launches.Follow up for timely release of Franchise Agreements with COT.Ensure all center details and Fee Cards are accurately updated in EPMS.Training & Support Coordination:Coordinate with respective stakeholders for EPMS training.Work with the Academic Operations team to ensure timely training for partners and teachers.Collect and share feedback for all process and product trainings conducted.Handhold new franchise partners for a period of 6 months and ensure regular touchpoints (30-60-90 day settling-in feedback).Marketing & Launch Support:Facilitate marketing launch plans in coordination with the Brand team.Ensure timely release of center kits by coordinating with the Supply Chain team.Assist franchise partners in finalizing Fee Cards.Performance & Feedback Monitoring:Conduct regular surveys and closely monitor NPS (Net Promoter Score).

Highlights: Candidates from Retail and Banking industry are preferred. International BPO experience but with good end to end Operations exposure.

Work Type: Work From Office

Education: Bachelor's Degree

Experience Required: 5+ years of experience