Admission Counsellor – Admissions & Revenue

We are hiring an experienced Admission Counsellor for a reputed education organisation in Mumbai.

The role involves managing the complete student admission journey, from qualified lead to enrolment, while driving admissions and revenue targets. The candidate will counsel prospective students and parents, manage follow-ups, maintain CRM records, guide a telecalling team and take ownership of the overall lead-to-admission funnel.

Key Responsibilities

• Manage qualified and warm leads and convert them into paid admissions.

• Conduct counselling sessions to understand students’ educational background, career goals and requirements.

• Recommend suitable programs based on student profiles and career objectives.

• Explain course structure, duration, fees, eligibility, career opportunities, placement support and admission processes.

• Handle objections related to fees, course value, career outcomes and admission decisions.

• Follow up consistently with prospects until the final admission decision.

• Coordinate documentation, payment, registration and onboarding.

• Monitor the lead funnel from new lead through counselling, follow-up and admission.

• Prioritise high-intent leads and ensure timely follow-up.

• Analyse lead sources and conversion performance.

• Coordinate with the marketing team regarding lead quality and campaign performance.

• Manage and guide a small telecalling team.

• Allocate leads based on workload, lead quality and team performance.

• Monitor calling activity, qualified leads, warm leads and counselling appointments.

• Coach telecallers on communication, objection handling and lead qualification.

• Maintain accurate and timely CRM updates.

• Prepare daily and weekly reports on leads, counselling, conversions and revenue.

• Build strong relationships with students and parents.

• Generate referrals from students, parents, alumni and professional networks.

• Take responsibility for achieving monthly admission and revenue targets.

Work Type: Work From Office

Education: Bachelor’s Degree / Graduate

Experience Required: 2+ years of experience

• 2–5 years of experience in admissions counselling, education sales, counselling or a similar target-driven role.

• Excellent communication, counselling and interpersonal skills.

• Strong sales, persuasion, negotiation and objection-handling abilities.

• Strong follow-up and relationship-management skills.

• Experience working with CRM systems and maintaining lead data.

• Ability to manage and motivate a small telecalling team.

• Ability to analyse lead funnels and identify conversion opportunities.

• Strong ownership of admissions, revenue targets and business outcomes.

• Ability to work independently, prioritise tasks and make timely decisions.

• Student-focused approach with an emphasis on trust and ethical counselling.

• Comfortable working in a target-driven environment